Make Christmas dinner one to remember with crispy roasties, sweet veg, and meat-free options. No Christmas countdown is complete without an advent calendar. Get yours today. Please read these terms and conditions carefully.
By using ocado. Please call our Customer Hub on to change your registration. We will advise you by email of any such change we make to your registration.
All use and purchases made on the Website are governed by the Ocado Terms and the Ocado Terms governing any given use or purchase will be those in effect at the date of your order or specific use.
We reserve the right to amend and vary any part of the Ocado Terms from time to time. If you use the Website or purchase products after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise Ocado Terms applicable to your use or purchase.
Back to top. The registration process will require you to provide some compulsory personal information which will be processed in accordance with our Privacy Notice available here. You can update or correct your details at any time by going to the Your Account section on the Website. It is your responsibility to maintain the security and confidentiality of your Login Details and ensure the Login Details meet any minimum-security requirements set by us. We will not be liable to you or any other person for any loss or damage which may arise as a result of any failure by you to protect your Login Details.
Should you become aware of or suspect any unauthorised use of Login Details, please contact us. If you have ordered alcohol from us, it is your responsibility to ensure that the person accepting delivery is over We operate a "Challenge 25" policy, which means that if the person receiving delivery of alcohol looks under 25, we will request identification. If we are not satisfied that there is a person at the delivery address who is 18 years of age or over who can accept delivery, we will retain the alcoholic products and you may have to pay another delivery charge.
We may also request identification in relation to other age restricted products. We further reserve the right to decline any new customer or suspend or terminate your access to any services that we provide. Your account will remain suspended until you contact our Customer Hub on and resolve any issues which are capable of being fixed, or provide any information reasonably requested by our Customer Hub advisers to enable them to reactivate your account. Acceptance of your order and formation of the contract will take place when we despatch your order to you.
We may also Contact you a few hours before the final cut-off time for amending or cancelling the order, alerting you to this cut-off time and reminding you of the scheduled delivery time of your order. Unless you have requested not to be contacted by text message, we may also send the reminder by text message to the mobile phone number you have given us when setting up your account. Any changes to the Minimum Order Requirement will be set out on the Website and clearly indicated before you place your order.
If you are using a money off voucher, the purchase of cigarettes, cigars, tobacco, postage stamps and infant formula will not contribute to the Minimum Order Requirement relating to that voucher. We may limit the quantities of products supplied to you from time to time if in our opinion the quantity ordered jeopardises availability for other customers.
In the event of non-availability of any products you order, we may offer a reasonable substitute. This may affect the price you pay. Provided you have not touched the substitute item, you may reject any substitute item and we will refund the amount you have been charged for that substitute. We will identify any substitute items to you at the time of delivery and give you the opportunity to accept or reject the item at that time.
If a product's correct price is higher than the price stated on our Website, we will normally reject your order for that product and notify you of such rejection. Prior to us dispatching your order, we are under no obligation to provide the product to you at the incorrect lower , even after we have sent you an Order Confirmation.
If you add more of the same items which were in your original order, then the prices charged for these items will be the prices quoted at the time of the Order Confirmation of your original order.
Where a substitute item is offered in place of an item ordered, the price charged for that substitute item if accepted will be the price applicable at the time the item is substituted. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered. We have an indicative price per kg guide and an indicative product weight guide on the Website to assist your planning.
If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order is set at our sole discretion and will be dependent upon, amongst other things, the value of your order, the date and time of your delivery and your delivery address.
Charges may vary from day to day. We will automatically charge you for each plastic bag used for your delivery, but provided we are accepting the return of the plastic bags at the time your order is delivered, you may give your used Ocado branded plastic bags back to our driver for us to recycle and, we will reimburse you for each Ocado plastic bag returned.
However, we reserve our right to suspend our policy to take back and reimburse customers for used plastic bags at any time and at our absolute discretion. We may also place a limit on the number of plastic bags which may be returned at each delivery and for which you will receive a reimbursement.
Details of any limits can be found on our Frequently Asked Questions page here. We may also collect non-Ocado plastic bags but no payment will be made for them. The debit, credit and charge cards accepted by us are those listed on the Website on the date on which your order is placed. No other vouchers or "money off" coupons will be accepted towards payment of an order unless specified otherwise on the Website. Any refunds arising from an order paid for by vouchers shall be given in Ocado vouchers.
This is done by 'reserving' against the card you have used for payment. The full price of your order will be debited from your card after we have delivered your shopping to you. We reserve the right to cancel your order if we are refused authority for payment or reasonably believe that payment will be refused at any stage.
This may include an administration charge. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you or take any further legal action that we deem appropriate in our discretion. It is your responsibility to ensure that the delivery address is correct. We may ask that an appropriate person signs for the order on delivery. We will not be responsible for any loss or damage caused to the products after delivery.
If we are unable to carry out age verification on age restricted products, we will remove any age restricted items contained in your order and you may not be charged for these.
We expressly disclaim all liability which may arise by virtue of any delivery being left unattended. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled or frozen. If that is the case, we will endeavour to contact you as soon as we are able to in order to reschedule your delivery. If you received the relevant order in the previous 48 hours, you can request a refund through the Website or by using our app and navigating to the 'Request refund' link from the Orders page.
If more than 48 hours have passed since the relevant delivery and you don't see the 'Request refund' link, please email ocado ocado. We will arrange with you for the products to be returned to us and on receipt of the products, we will promptly and fully refund the price of any products which are defective or arrange for the delivery of replacement products.
Our refund procedure described above does not affect your legal rights in relation to such products. You may also have a right to return certain products in accordance with your statutory rights under the Consumer Contracts Regulations. For further information about your legal rights contact your local authority Trading Standards Department or Citizens Advice.
If you are not satisfied with the quantity that you have received, we will arrange with you for non-perishable products to be returned to us please note that the products must not be used and must be in good condition.
In the event that the products delivered to you are incomplete or include incorrect goods, you must notify us promptly. You will not be charged for any incorrect products or products which you have not received. Please bear in mind that some of the replacement items we swap into your Favourites may not have the same allergen contents. The Food on the Move range is not available on ocado. We are constantly reviewing our range though, so keep an eye on ocado. Please rest assured that we take our responsibility as a retailer very seriously.
As such, our use of plastic is something we are constantly reviewing. How Ocado Works. May 29, Views Download Nulled WordPress Themes. Download WordPress Themes. Related Posts. We reserve the right to cancel your order if we are refused authority for payment or reasonably believe that payment will be refused at any stage.
We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether. We may limit the quantities of goods particularly goods on special offer supplied to any one customer.
In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item and we will refund the amount you have been charged for that substitute.
It is our policy to identify any substitute items to you at the time of delivery and give you the opportunity to accept or reject the item at that time.
In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. You will not be charged for any incorrect goods or goods which you have not received.
In any event, subject to clause 7. We may ask that an appropriate person signs for the goods on delivery. If no one is at the address when the delivery is attempted the goods will be retained by us as if you had cancelled your order after the cut off time see clause 6 below. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date.
In the event that you instruct Ocado to leave a delivery unattended at your address Ocado expressly disclaims all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled or frozen. You must inspect the goods and notify us promptly in writing, by phoning our call centre or by using the online refund service on the website of any dissatisfaction with your order.
We will promptly and fully refund the price of any goods that do not meet with your reasonable satisfaction, provided that you notify us within 14 days of delivery of the goods. We will arrange with you for the goods to be returned to us. Should you wish to cancel your order after the cut off period but prior to the time of delivery, we shall be entitled to charge you in full for an amount equal to the price of the items contained in your order and the cost of delivery.
Refunds can only be made once the product has been returned to Ocado and within the aforementioned 28 day period. For Virgin Experience Vouchers, the voucher must also be in its original sealed packaging for a refund to be effected.
Proof of postage will be required for all vouchers and no responsibility can be accepted for lost or missing vouchers during the returns process. Please note, vouchers cannot be returned via your delivery driver. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise. We will share your personal information with other businesses operated by members of the Ocado Group provided that they follow practices at least as protective as those described in the Ocado privacy policy.
Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your email address in combination with your password. Subject to clauses 2. For example, if you are in breach of our terms and conditions relating to Discount Offers and Vouchers , we may cancel your order.
In the event that we cancel your order, you will receive email notification and will be invited to contact our call centre on Your account will remain suspended until you contact our call centre on and remedy any breaches which are capable of remedy, or provide any information reasonably requested by our call centre advisers to enable them to reactivate your account. If this happens we will endeavour to contact you to arrange an alternative delivery date.
You are permitted to use the material data and content only for your personal use in placing orders through ocado.
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